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Data center Operations Management |
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Service Level Management
The nlyte® Workflow Module enables you to undertake processes within the data center in a controlled way and in such a manner that processes can easily be replicated in future, ensuring transparency for the client and management.
You can also manage progress of each task, to find out who is working on the request and to establish what stage of the workflow process has been reached at any given point. It is also possible to ascertain who is responsible for an asset or service running on a particular asset and how to contact that person in a service interruption situation.
nlyte® helps to Manage SLAs by notifying service managers of escalated issues.
IT service continuity management
Planned and unplanned downtime in your data center is estimated to cost five or six figures per hour and that’s before you begin to consider the affect it will have on your reputation as an organization.
nlyte® provides rapid identification and isolation of the systems and business applications affected by an outage in addition to the support groups and personnel needed to resolve the issue. It automatically measures the impact from one system throughout a whole building, thereby removing the communication lag from the overall downtime. nlyte® allows for diversity analysis, so that issues can be identified and resolved to minimise the potential for infrastructure downtime in the future.
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