Defining service activities and responsibilities
nlyte® processes are the building blocks of all your services. The nlyte® process designer allows you to define the precise actions that make up each service. They represent the tasks your staff must perform in order to satisfy each service request.
The nlyte® process designer presents an intuitive graphical interface to help you easily create workflows to model these tasks. It also allows you to declare the relationships between them that drive automatic process execution. You can define the conditions that determine how and when a task should start and complete as well as allocate specific individual or group responsibilities to ensure the appropriate people perform each activity.
Graphical modeling of process workflows
You create workflows by selecting icons from the graphical activity library and dragging and dropping them onto the process designer stage. At this stage, you can combine these to create a complex workflow that can include sequential, parallel, conditional and loopback activities.
Fast response to customer need
The process designer helps you respond quickly to demand for new services. It uses logic rules to automatically validate your workflow as you create it and includes activity attributes to help you tune the behavior of each task. Once completed and published, your processes become part of your library of services that customers can use to initiate their service requests.
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