The nlyte® Workflow Module allows you to define and control the
execution of service request processes, using graphical workflow and
automated execution.
Workflow-driven service delivery
The nlyte® Workflow Module presents users with a Web-based workflow engine enabling them to model complex business processes and manage their progress. The workflow execution includes sending alerts and reminders to your staff to ensure timely completion. Using details captured as your workflow is processed, the nlyte® Workflow Module allows you to define service driven processes in line with your current business activities, enabling you to efficiently model complex business processes, streamline existing workflow applications and manage progress. This includes task and e-mail alerts to ensure timely completion of service. Using information captured as your workflow progresses, you can drive the route through the process in a certain way or repeat it until a satisfactory state has been achieved.
Graphical workflow design and automated execution
The nlyte® Workflow Module provides you with an icon-driven graphical process designer and form builder to define the services, and an operational work desk to initiate service requests and monitor and manage their execution. By defining regular processes, automating execution and driving staff interaction, it helps you coordinate and standardize operational effort to increase efficiency and productivity of service request delivery.
The nlyte® Workflow Module provides three main elements to help you manage your services and service requests:
- Process Designer – defines your services and their workflow processes
- Form Builder – defines forms for capturing process information from your staff
- Service Request Engine – initiates and monitors your execution of service requests, coordinating interaction between your staff and monitoring task duration to protect SLAs
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